Before working with Novatech, the Center for the Visually Impaired was having issues with their Managed Service Provider. Their previous provider was reactive and not proactive. The Center for the Visually impaired felt that they were constantly putting out fires and patching things. They had no real idea about the condition of their infrastructure and there was not a long-term plan in place to address current and future needs. This was causing too many issues and it was time for a change.