Case Study: OnePoint

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The Challenge

Before working with Novatech, OnePoint was dealing with technology challenges. They were struggling to keep their operating system and equipment up to date. Their user base was growing and they needed help managing IT services for the larger group of employees.

The Solution

Novatech met with OnePoint and offered solutions for their current problems, as well as the ability to look forward and suggest a path to stay on to be proactive and avoid future issues.

“When we started working with Novatech, the initial implementation went well. Taking advantage of the cloud and the virtual world has been very valuable for our company and our employees,” said Jeff Bening, OnePoint’s Operation Manager.

The Result

OnePoint is very happy with the stability of their infrastructure and how Novatech manages their account. Their hardware and applications are always up to date with the latest compliance regulations and security protection. Whenever any of their employees have questions or concerns, they are able to get quick responses and support from the Novatech team.

“Novatech truly cares how things are going at our company.  They took the time to really learn what we do and how we operate. Learning about our processes and systems helped them come up with the ideal services that we need to manage our IT flawlessly,” said Bening.

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ABOUT ONEPOINT

OnePoint is a National utility service company, based in the Southeast, that focuses on the multifamily industry. They offer services that range from installing and maintaining sub-metering equipment, to managing resident billing and collection programs.

 

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