Case Study: JDR Enterprises

J-Drain’s VP of Operations, Ryan Hatrak, found Novatech through an online search after the company decided that monetary losses from international emails not going through had become unacceptable.

“In today’s fast-paced business environment, email communication is becoming mission critical, especially for firms with a large international customer base,” said Chas Arnold, Novatech’s VP of Managed IT Services. “It was essential that we provide JDR not only with proactive, best-practices IT support and management, but also with a reliable, trusted email solution that would support their business activities now and in the future.

The Solution

Novatech, Atlanta’s premier provider of IT services and support for small and medium businesses (SMBs), transitioned JDR Enterprises to a new email platform (Microsoft Exchange) which has resolved the company’s email challenges. “If there is an issue—and there are always going to be some issues—they can tell us why something isn’t working and quickly get it fixed.” Hatrak said.

Novatech also transitioned JDR Enterprises to its industry-leading Ascend solution for automated problem resolution and proactive IT support and website hosting services.

The Result

“With our previous IT provider, we were having a lot of issues—especially email issues—that the company could not resolve or didn’t know how to fix,” said Hatrak. “Novatech takes a different approach. They are proactive about finding and addressing issues before problems arise.”

With Ascend, JDR Enterprises will enjoy the benefits of 24/7/365 IT systems and desktop management, automated data backup and disaster recovery, managed security services and automated Help Desk and onsite support, in addition to hosted Exchange and website hosting.

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