MANAGED IT

IT Management Services and Support

From one-off technical assistance to long-term outsourced management, we’ll work with you to improve your IT operations and the client experience.

Make IT Easy.

We take care of your technology, so you can focus on your business.

Choose Novatech for secure and reliable IT services.  For over 25 years, Novatech has been providing process-driven network management and IT support for the SMB.  With coverage for both on-premise and cloud-based environments, Novatech truly is your single source IT resource.

 Services to help your business run smarter.

 Your business has unique needs and challenges. That’s why we created our Insight Managed Office.  Our IT experts will administer your end user computing on your behalf.  So, you can focus on what matters most to you, your business.

Benefits of Managed IT Services

  • Decrease Employee Downtime
  • Simplify your business management
  • Expand your expertise and capacity
  • Streamline your IT Budget
  • Maintain Compliance
  • Secure your business

Our People

Knowledgeable, responsive and friendly, our team is the cornerstone for premier Managed IT Service.

 Customer Centric:

The customer experience is at the center of everything we do.  We’re not satisfied, until we exceed your expectations. 

Industry Experts

We hire and develop people with strong industry experience and technical certifications. Our focus is delivering the right solution, the first time around.  We understand your up-time is paramount. 

Immediate LIVE Response:

Call us and speak to a LIVE person, each and every time.

Intimacy

Our team is large enough to provide all the IT resources you’ll need, while maintaining the ability to develop a deep understanding of your business, your people and your network. 

Communication and Transparency

We’re committed to accountability through detailed easy to understand reporting.  Our Customer Service Dashboard (CSD) is key to the clear communication our Managed IT Services clients enjoy.

 We believe in regular reporting on both our service performance and your network.  Every month we deliver a CSD direct to your inbox. This report provides both a high-level overview for executives, and fine-grained details so technicians can drill down and assess. This information gives you a thorough look at how we’re managing your network and peace of mind that we’ll identify potential problems before they occur.

Professional Services

Business technology drives transformation, productivity and operations by offering applications and systems that drive effective decision-making. Any technology initiative not aligned to specific business goals risks falling short of its true potential.  At Novatech, we provide the strategic expertise that ensures your technology delivers on its promise.  

We do the heavy lifting and provide our clients with world-class insights that generate measurable impact. Our Managed Office experts develop practical business roadmaps levering only the best in hardware, software and services. 

MODERNIZE YOUR INFRASTRUCTURE FOR AN ALWAYS-ON BUSINESS

Transform your infrastructure for the digital era.

Today’s customers want personalized, seamless experiences while they’re using office technology. The digital era is forcing companies to transform to stay relevant. Your business must be always-on and your infrastructure must anticipate change before it happens and to respond quickly. 

Novatech helps you optimize for the digital era with our Managed Office approach and portfolio of hardware, software and services. 

Installation Services

Servers, Storage and Virtualization

Novatech has been installing servers since 1993. We have the expertise to install standalone, rack mount, or blades servers. Novatech can design and deploy server virtualization to lower cost and increase uptime. Add on a storage area network (SAN) and we can leverage high availability and business continuity solutions to meet any business requirement.

Data Protection & Disaster Recovery

What would happen to your business if days, months, or even years of data disappeared in a split second? Novatech can design, implement, and manage a backup solution for your organization to ensure that your critical data is backed up regularly and in multiple locations so you are prepared if the unthinkable ever happens.

Voice over IP

Now businesses can combine their data and voice networks, reducing costs and creating valuable efficiencies. Phone lines can be added or changed with a few mouse clicks. Voicemail and email can be stored on the same system, and long distance charges between remote locations will be eliminated. Remote or home office setup and mobility are greatly enhanced with our VoIP solutions.

Wireless

In today’s business environment where everyone and everything connects to the network, you need a fast, secure, and reliable wireless infrastructure. At Novatech, we can design and implement Wi-Fi networks of any size, from one wireless access point (WAP) in a small office, to a larger environment with 40 or more. We understand the importance of wireless in your business.

Networking

Your network not only connects your employees with your clients, vendors, and partners but also with each other. Whether wired, wireless, virtual, or otherwise, Novatech is the best in the business when it comes to installing and configuring networks for optimal performance. We can design and build anything from server rooms to small data centers. We have years of experience and expertise in racks, cabling, switching, routing & load balancing, and more.

Desktop & Thin Client Computing

Novatech can help you deploy and/or upgrade your company’s desktops, laptops, or thin clients. From the corporate office or satellite locations we can design and implement solutions that lower the overall cost of end user ownership. Let us show you how.

Security

Let Novatech keep your most prized business assets safe from both internal and external threats. We will perform a thorough analysis of your network, identify vulnerabilities, and resolve them using a variety of solutions including intrusion detection, VPN’s, firewalls, anti-virus, anti-malware, spam filtering, data redundancy, encryption, plus crypto prevention and containment.

Mobility

Today, the world is our office. That’s why Novatech provides a suite of mobile solutions that allow remote employees, traveling employees, or any employee to stay connected to the office no matter where they are. Company files, applications, and email are available safely in real time to mobile/remote employees anytime and anywhere they need it.

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