NovaVoice is Novatech’s cloud-based unified communications solution that integrates phone, video, chat, SMS, file sharing, and more—into a single platform accessible from desktop, mobile, or inside Microsoft Teams.

No. NovaVoice for Teams Advanced works without a Microsoft Teams Phone license. All calling, texting, voicemail, and contact center features are embedded directly within the Teams interface.

Yes. The NovaVoice mobile app syncs with your desktop app and supports calling, texting, chat, video meetings, and file access—so you can work from anywhere seamlessly.

All plans include core features like cloud calling, voicemail, conferencing, and team chat. Higher tiers add file backup, call recording, AI features, archiving, and contact center capabilities. You can mix-and-match plans across users to fit your business needs.

Yes. NovaVoice is built with enterprise-grade security including encryption, two-factor authentication (2FA), and password management. Optional archiving ensures compliance with HIPAA, FINRA, SEC, MiFID II, and other regulatory standards.

Absolutely. NovaVoice supports number porting so you can retain your current business phone numbers when migrating to our platform.

Yes! With select plans, you can get free Yealink phones or headsets—or choose instant rebates up to $85 per user. This includes devices like the Yealink T54W, WH64 headset, and more. Limited-time offer while supplies last.

No. One of the major benefits of NovaVoice is continuity. Even if Microsoft Teams is offline, NovaVoice calling and SMS continue to work via desktop or mobile apps.

With the Contact Center add-on, you get intelligent call routing, AI-powered summaries, SMS/email/webchat channels, supervisor dashboards, sentiment analysis, and real-time monitoring—all embedded in Teams or accessible in NovaVoice.

Novatech offers white-glove implementation and local, hands-on support. Our team is available for training, onboarding, and troubleshooting—before, during, and after deployment.