How an IT Service Provider Solves 3 Business Challenges
3 min read
Running your business is tough enough. The last thing you need is hackers stealing your data or hardware malfunctions breaking down your workflows. IT service providers are the extra pair of hands you need to run your company.
These professionals find quick solutions to some of the most common business problems, so you can focus your energy on something else.
Here’s how an IT service provider overcomes three business challenges.
Problem 1: Cybersecurity
You’ve read the headlines.
“Facebook Hackers Likely Hit Most Users,”
“It’s 3 Billion! Yes, Every Single Yahoo Account Was Hacked in 2013,”
“Data of 143 Million Americans Exposed in Hack of Credit Reporting Agency Equifax.”
It seems, then, that cybersecurity is a bigger problem for your business than it’s ever been. If you don’t have a proper cybersecurity and disaster recovery strategy in place, you could jeopardize your reputation.
Think about it rationally. If hackers infiltrate your network and exploit your data, will your customers trust you again?
Here’s a hint: the answer is probably not.
IT service providers manage multiple facets of your IT infrastructure for you, so you can concentrate on other areas of your business.
These professionals minimize the chances of hackers from stealing your valuable data through security measures like endpoint protection, machine learning, antivirus protection, and analytics.
Why is this so important?
60% of small companies go out of business within six months of a cyber attack. You still control your IT systems, of course. A managed IT service provider will simply carry the burden of management for you
Problem 2: Downtime
Downtime can have a significant impact on your business. Whether it’s the result of a power outage or a natural disaster, downtime results in loss of productivity, fewer business opportunities, and low employee morale.
Moreover, only 2% of organizations say they recover from a downtime incident in less than an hour.
An IT service provider gets your business up and running again quickly after a downtime incident. These companies utilize disaster recovery and business continuity plans to ensure you don’t lose valuable data and your staff get back to work as soon as possible.
IT service providers don’t just respond to downtime events. They prevent downtime, too. They carry out all the IT tasks that you don’t have the time to do yourself, such as regular system checks and hardware maintenance.
Completing these tasks greatly diminishes the chances of a downtime disaster happening in the first place.
Problem 3: Customer Service Issues
You know how important customer service is to the success of your company. How would you feel if consumers jumped ship and took their business elsewhere because of issues with your computer systems, for example?
Companies with a well-crafted customer service strategy have an average customer retention rate of 92%. If you skimp on service, however, you could lose out on sales.
An IT technology provider improves efficiencies and limits downtime. From installing the latest software updates to managing network security, service providers take care of IT support issues in real-time and prevent these problems from happening in the first place.
IT service providers prevent customers from canceling appointments or stopping service as a result of hardware and software malfunctions. As a result, you can provide better service and manage customer expectations.
Customer service, downtime, and cybersecurity are three of the biggest challenges facing your business in 2020. You can’t tackle these problems alone. Investing in an IT provider will streamline many of your day-to-day business tasks and improve productivity in your workplace.