IT Burnout Is Real. Here’s How to Keep Your Team from Imploding
3 min read
Why co-managed IT and automation might be your IT department’s secret weapon
Your internal IT team works hard, probably harder than most people realize. They’re handling everything from user support and cybersecurity to infrastructure, compliance, and project planning.
But here’s the problem: they’re overwhelmed, and it’s only getting worse.
Burnout in IT isn’t just about long hours. It’s about unrealistic expectations, constant firefighting, and never-ending pressure to keep systems running while preparing for threats that haven’t even happened yet.
Let’s Do the Math
Say your company has 100 employees.
If each person submits just 2 or 3 tickets a week, that’s over 1,000 tickets a month.
Add to that:
- Monitoring cybersecurity alerts for 100 users
- Running patches, firmware updates, and system upgrades
- Supporting client-facing infrastructure like data servers or websites
- Handling onboarding, offboarding, and promotions (with access changes)
- Attending department meetings
- Creating executive-level reports to show ROI
- Supporting app integrations and cloud platforms
And oh—don’t forget, they still need to sleep, think strategically, and stay ahead of future risks.
Is it any wonder internal IT teams are burning out?
The Risk Isn’t Just Exhaustion, It’s Exposure
When burnout sets in, it’s not just morale that takes a hit. Security does too.
- Critical patches get delayed
- Alerts get missed or downplayed
- Access permissions are misconfigured
- Old processes stay in place because there’s no time to improve them
- Communication with leadership suffers, leading to poor alignment and trust
Eventually, something breaks. Sometimes it’s infrastructure. Sometimes it’s a person.
The Solution: You Don’t Have to Choose Between All or Nothing
Hiring more full-time IT staff is expensive and hard to scale. Most companies aren’t ready to double their IT department—but that doesn’t mean your team has to keep struggling.
That’s where co-managed IT comes in.
At Novatech, we don’t replace your IT team, we back them up. We act as an extension of your internal department, giving you:
- Help Desk Relief. Let us handle day-to-day user tickets so your team can focus on strategic work instead of password resets and printer problems.
- Proactive Monitoring and Automation. We use advanced tools to automatically scan, patch, and monitor your systems—taking manual work off your team’s plate and catching issues before they escalate.
- Fresh Eyes and Process Reviews. Sometimes your team is too deep in the weeds to step back and rethink workflows. We offer outside perspective and help optimize systems that may have been duct-taped together over the years.
- Cybersecurity Support. From endpoint detection to phishing alerts, we watch your back around the clock—so your team can sleep at night without worrying about what they missed.
- Onboarding and Offboarding Automation. We standardize and streamline employee changes—making sure access levels are always right and sensitive data is always protected.
- Executive Reporting. We provide reporting and dashboards tailored for the C-suite, so your IT team doesn’t have to become part-time data analysts to prove their value.
What This Looks Like in Practice
Imagine your internal team getting to focus on the projects they’re excited about, rolling out new software, improving cybersecurity posture, or planning for the future, instead of just putting out fires.
Imagine the C-Suite getting better visibility into IT performance, and trusting the department more because they finally see the results.
Imagine onboarding a new employee in hours, not days.
Imagine sleeping better knowing alerts are being handled in real time.
It’s Not About Replacing Your Team, It’s About Protecting Them
Your IT staff isn’t lazy. They’re overloaded. And if you want to keep them, protect your business, and actually get ahead of IT problems before they explode, you need to give them the support they deserve.
We’re here to help.
Let’s Build a Co-Managed IT Plan That Works for Your Team
Talk to Novatech about what your internal IT team needs, so they can stop surviving and start succeeding.
Book a Co-Managed IT Consultation today or try our Quoting Tool.
