Case Study: City of Auburn

How a taxpayer-first decision cut costs about 50% and made IT help feel easy

“Since partnering with Novatech in Sept, 2024, the City of Auburn cut monthly IT costs by about 50%and now receives responses in about 2 hours.”

Summary

The City of Auburn chose Novatech to lower costs and speed up support. The move saved about 50% versus the prior provider and gave staff a simple, fast way to get help.
Routine requests are handled immediately, while Novatech owns the harder issues. Leaders call the experience “superb” and say the change was “smooth, simple, and effective.”

ABOUT THE CITY OF AUBURN:

Auburn is an active community of 7,000. Offering many activities and community festivals, Auburn’s downtown is a destination for thousands every year.

• Organization: City of Auburn, Georgia
• Team size supported: About 50 staff across 6 departments
• Environment: Microsoft 365, secure network with 50 endpoints, core apps for city service