Your Phone System Isn’t Just a Phone System Anymore
For years, business communications was an operational decision. Today, it touches customer experience, employee productivity, AI adoption, business continuity, security and the technology stack your IT team is expected to manage.
The better question is no longer simply”Does our phone system work?” It’s: “Is our communications environment designed for where our organization is going?”
Consider: Are we maximizing Microsoft Teams?
If employees already live in Teams, should calling and customer communications still operate somewhere else? NovaVoice can embed enterprise calling, SMS and contact center capabilities within Teams without requiring an additional Teams Phone license.
- Are we ready for AI-assisted customer interactions? Current NovaVoice AI capabilities include agent assistance, live transcription, real-time sentiment tracking, automated recaps and supervisor insights.
- Are too many platforms doing pieces of the same job? Calling, messaging, video, voicemail, file sharing and collaboration can accumulate across applications and providers. NovaVoice plans combine multiple communication and collaboration capabilities within the platform.
- Can our communications model scale across locations? For larger organizations, communications decisions have to work beyond one office, one department or one use case.
6 Questions Leadership Teams Should Be Asking
Before automatically renewing your current communications platform, ask:
- When was the last time we benchmarked our communications environment?
- How many separate tools are employees using to call, message, meet and collaborate?
- Are we getting the full value from our Microsoft Teams investment?
- Where could AI improve customer or employee interactions?
- Can we easily support employees and locations as the organization changes?
- Do we have the visibility we need to know what’s working and what isn’t?
Not sure about the answers? That’s where we can help.
One Communications Strategy. Built Around Your Organization.
NovaVoice brings calling, messaging, video meetings, collaboration and additional communications capabilities into a cloud-based platform. Organizations can choose different plans based on the needs of individual roles rather than giving every employee the same configuration.
For organizations already centered on Microsoft Teams, NovaVoice for Teams Advanced adds enterprise calling and SMS directly within Teams, with Contact Center available for organizations that need more advanced customer interactions.
But this campaign isn’t about replacing phones for the sake of replacing phones.
It’s about determining whether the communications strategy you have today is still the right one for the organization you’re becoming.
National Scale. Local Accountability.
Novatech is headquartered in Nashville and operates as a nationwide Managed Office provider across IT, Print, Cloud and Security. So no matter where you’re located, we’re big enough to support where you’re going, and local enough to know who you’re working with.
Our approach brings together national resources with the local expertise and support organizations want from their technology partner. That same local-support positioning also appears in Novatech’s existing NovaVoice materials.
Whether you’re evaluating communications at one location or looking for greater consistency across a larger footprint, start with the business requirements, not the product.
Don’t Wait for a Renewal Date to Start Asking Better Questions.
You don’t need to be actively shopping for a phone system to evaluate whether your current communications strategy is still right for your organization. Start with your environment, priorities and questions.
We can explore areas such as:
- Microsoft Teams and communications consolidation
- AI readiness
- Employee and customer communications
- Multi-location requirements
- Current platform capabilities
- Future communications priorities
NovaVoice FAQs
NovaVoice is Novatech’s cloud-based unified communications solution that integrates phone, video, chat, SMS, file sharing, and more—into a single platform accessible from desktop, mobile, or inside Microsoft Teams.
No. NovaVoice for Teams Advanced works without a Microsoft Teams Phone license. All calling, texting, voicemail, and contact center features are embedded directly within the Teams interface.
Yes. The NovaVoice mobile app syncs with your desktop app and supports calling, texting, chat, video meetings, and file access—so you can work from anywhere seamlessly.
All plans include core features like cloud calling, voicemail, conferencing, and team chat. Higher tiers add file backup, call recording, AI features, archiving, and contact center capabilities. You can mix-and-match plans across users to fit your business needs.
Yes. NovaVoice is built with enterprise-grade security including encryption, two-factor authentication (2FA), and password management. Optional archiving ensures compliance with HIPAA, FINRA, SEC, MiFID II, and other regulatory standards.
Absolutely. NovaVoice supports number porting so you can retain your current business phone numbers when migrating to our platform.
Yes! With select plans, you can get free Yealink phones or headsets—or choose instant rebates up to $85 per user. This includes devices like the Yealink T54W, WH64 headset, and more. Limited-time offer while supplies last.
No. One of the major benefits of NovaVoice is continuity. Even if Microsoft Teams is offline, NovaVoice calling and SMS continue to work via desktop or mobile apps.
With the Contact Center add-on, you get intelligent call routing, AI-powered summaries, SMS/email/webchat channels, supervisor dashboards, sentiment analysis, and real-time monitoring—all embedded in Teams or accessible in NovaVoice.
Novatech offers white-glove implementation and local, hands-on support. Our team is available for training, onboarding, and troubleshooting—before, during, and after deployment.
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Ready to Transform Communication?
Let’s modernize your phone system, boost collaboration, and improve customer experience—on one platform.