Co-Managed IT and Print Solutions: Extending Your Team’s Capabilities

For over 30 years, we have helped businesses streamline their technology operations by providing expert IT and print solutions.

Our experience has shown that internal IT teams are often stretched too thin, balancing high-priority projects with daily support tasks. One of the most overlooked drains on IT resources? Print-related issues.

Many companies assume their IT teams should handle everything, but the reality is that print and routine IT support take up a disproportionate amount of time. This article explores how a Co-Managed IT & Print approach can extend your team’s capabilities, freeing them to focus on strategic initiatives that drive business growth.

 

In This Article, You Will Learn:

• The key differences between fully outsourced IT and Co-Managed IT solutions
• Why print and device management often take up more IT time than expected
• How partnering with a Managed Office provider reduces distractions for your in-house IT team
• The measurable ROI of supplementing your IT team with co-managed support

 

Your IT Team is Overworked – And It’s Costing You

Your IT department is busy handling mission-critical projects like cloud migrations, cybersecurity, and infrastructure upgrades. But too often, they get bogged down with day-to-day support requests that slow productivity and prevent them from focusing on high-impact work.

One of the biggest hidden culprits? Print-related IT issues.

 

The Reality of IT Support: Print Problems Take More Time Than You Think

Most IT teams don’t sign up to troubleshoot printers, but that’s exactly what they end up doing. Studies show that print-related issues make up between 30-50% of all IT help desk tickets. That means nearly half of your IT team’s time could be spent resolving jammed printers, driver updates, and network printing errors instead of focusing on business-critical tasks.

Even beyond print, IT teams face increasing pressure to manage security, compliance, cloud solutions, and system integrations. When they are constantly interrupted with day-to-day support issues, it becomes nearly impossible to execute long-term technology strategies.

 

What is Co-Managed IT & Print Support?

A Co-Managed IT model allows businesses to extend their IT team’s capabilities by partnering with a Managed Office provider that can take over specific support tasks. Instead of replacing your internal IT team, co-managed services supplement their work—freeing them to focus on strategic projects without being distracted by support tickets and system maintenance.

A Co-Managed Print approach follows the same model, offloading print-related issues, maintenance, and security concerns to an expert provider so IT teams don’t waste valuable time on low-priority tasks.

 

How Co-Managed IT and Print Works:

• Internal IT Team Focuses on High-Value Projects (Cybersecurity, Cloud, Infrastructure Optimization, Digital Transformation)
• Managed Office Partner Handles Support Requests (Print Issues, Endpoint Security, Day-to-Day IT Help Desk, Routine Maintenance)
• A Single Point of Contact Ensures Everything Runs Smoothly (Instead of juggling multiple vendors, one partner supports all aspects of IT and print management)

 

The ROI of Co-Managed IT & Print Support

Bringing in a Managed Office partner to handle routine IT and print-related tasks isn’t just about convenience—it has measurable financial and productivity benefits.

 

1. Recaptured IT Productivity

The cost of lost IT productivity from constant disruptions is enormous. Every minute an IT professional spends fixing a printer or handling basic troubleshooting is a minute not spent securing data, optimizing networks, or driving business innovation.

Example: If your IT team spends just 30% of their time on print and low-level IT support, that’s the equivalent of losing $30,000 to $60,000 per IT employee per year in wasted resources (based on an average IT salary of $100K to $150K).

 

2. Reduced Downtime Across the Organization

When internal IT teams are overwhelmed, employees across all departments suffer from longer resolution times. A Managed Office provider ensures that technical issues (print and IT-related) are resolved quickly, minimizing downtime and keeping employees productive.

 

3. Stronger Security Without Overloading IT

From endpoint protection to print security, cyber threats continue to evolve. A co-managed approach ensures that security updates, compliance measures, and data protections are consistently applied without adding more work to an already stretched IT department.

 

4. Cost Savings from Vendor Consolidation

Many businesses juggle multiple vendors for IT support, printers, cybersecurity, and cloud services—leading to overlapping contracts, higher costs, and inefficiencies. A co-managed partner bundles these services under a single provider, reducing administrative headaches and lowering total IT and print expenses.

 

Why This Matters for Your Business

Your IT team should be driving innovation, not fixing printers. If your internal IT staff is spending hours every week troubleshooting print issues or handling basic IT support requests, your business is losing valuable resources that could be used for high-impact projects.

A Co-Managed IT & Print approach allows you to scale your IT capabilities without hiring additional full-time staff. It provides expert support exactly where it’s needed while giving your IT team the breathing room to focus on what truly matters.

• Less downtime for employees and IT teams
• Increased efficiency by eliminating low-priority distractions
• Stronger security with proactive management
• Lower overall IT and print costs by consolidating services

 

Is It Time to Extend Your IT Team’s Capabilities?

If your IT department is constantly battling support tickets instead of driving strategic growth, co-managed services can be a game-changer.

By offloading routine IT and print management to a trusted partner, your business gains a competitive advantage—freeing up internal IT resources, improving security, and reducing overall costs.

Are you ready to explore how a Co-Managed IT & Print solution could work for your business? Let’s talk.