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Can an IT Company Guarantee You Won’t Get Hacked?

February 11, 2026
Blog

4 min read

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If an IT company tells you they can guarantee you will never get hacked, they are either naïve or lying.

The honest answer is no. No one can guarantee that a cyberattack will never happen. Not Novatech. Not your bank. Not a Fortune 500 company. Not the federal government.

A better question is this:

How likely is an attack, how quickly will you detect it, and how well can you contain it and recover?

That is what separates “we have IT” from “we are prepared.”

What You’ll Learn

  • Why “guaranteed no hacks” is not a real promise

  • What strong prevention looks like in real businesses

  • What matters most when an incident happens

  • The questions to ask any IT and cybersecurity provider

Why Nobody Can Guarantee You Won’t Get Hacked

Cybersecurity is not like installing a lock on a door and calling it done. Threats change constantly, and risk is influenced by factors no IT provider can fully control.

That includes things like:

  • An employee clicking a realistic phishing email

  • A trusted vendor or supply-chain partner being compromised

  • A new vulnerability being exploited before a patch exists

  • A stolen password reused from another website

  • A misconfiguration introduced during a system change or project

Even organizations with strong security programs experience incidents. The difference is not if something happens — it’s how prepared they are when it does.

The Questions That Actually Matter

If you are evaluating Novatech—or any IT provider—do not focus on “Can you guarantee we won’t get hacked?”

Focus on these instead.

1) What do you do to prevent attacks?

Effective prevention is layered. No single tool is enough.

Strong prevention typically includes:

  • Multi-factor authentication (MFA) across email, remote access, and admin accounts

  • Endpoint protection that detects and blocks suspicious behavior

  • Email security to reduce phishing and malicious attachments

  • Patch management and vulnerability reduction

  • Least-privilege access controls

  • Network segmentation where appropriate

  • Security awareness training that people actually remember

Prevention is never perfect, but it dramatically lowers your odds.

2) How do you detect problems quickly?

The goal is not to discover an issue weeks later when your bank or a customer calls.

Detection requires:

  • Continuous monitoring of endpoints, servers, and user identities

  • Alerts that are tuned so real threats stand out from noise

  • Fast triage by experienced security professionals

Slow detection allows damage to spread.

3) What happens when something gets through?

This is where many providers fall short.

A real incident response process includes:

  • Rapid containment to isolate affected devices or systems

  • Account lockouts and credential resets

  • Forensic investigation to understand what happened and how

  • Clear communication so leadership is informed, not guessing

  • Recovery actions that are planned in advance, not improvised

If a provider cannot clearly explain their incident response process, you are taking a gamble.

4) Can you help us recover quickly?

Recovery is where business impact is either minimized—or magnified.

A real recovery plan includes:

  • Verified backups with tested restores

  • Clear RTO and RPO targets (how fast systems must be restored and how much data loss is acceptable)

  • A documented disaster recovery plan

  • System-specific playbooks, not “we’ll figure it out”

Backups that have never been tested are not a plan. They are a hope.

Do Hacks Really Happen to Regular Businesses?

Yes. Every day.

Small and mid-sized businesses are frequent targets because:

  • Security controls are often weaker

  • Detection tends to be slower

  • Ransom demands are more likely to be paid

  • Email and cloud services are common entry points

If you believe your business is “too small to be a target,” you are relying on luck.

What Novatech Does

Novatech helps reduce risk and improve resilience through best-practice managed IT and cybersecurity services.

That typically includes:

After more than 30 years in the trenches, we have learned a simple truth:
most security incidents are not caused by one catastrophic failure. They happen when several small gaps stack up.

Our job is to close those gaps before they become a business-stopping event.

The Bottom Line

No one can guarantee you will never get hacked.

But you can demand clear answers to:

  • How attacks are prevented

  • How issues are detected quickly

  • How incidents are contained and handled

  • How your business recovers without chaos

If you want a straightforward assessment of your current gaps and a clear path to reducing risk, Novatech can help.

Written By: Editorial Team

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