Microsoft Teams Rolls Out Silent Test Calls: What It Means for Your Business

Imagine if your IT team could detect call-quality issues before they ever affected a single user. No pop-ups. No disruptions. Just silent, behind-the-scenes testing that keeps your business communication running smoothly.

That is exactly what Microsoft’s new Teams update is designed to do.

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The Problem: Call Quality Interrupts Productivity

We have all been there. A critical meeting starts, someone asks, “Can you hear me?”, and the first few minutes are wasted troubleshooting. It is frustrating, unproductive, and completely avoidable with the right tools in place.

For IT teams, call quality problems are tough to manage. Most issues do not appear until a user complains or a meeting is already disrupted—making it hard to respond quickly or prevent the issue in the first place.

That is now changing.

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The Update: Silent 60-Second Test Calls for IT Admins

Microsoft is releasing a new 60-second silent test call feature for Teams Premium users. Here is what it does:

• IT admins can run automated silent test calls from the Teams Admin Center

• Tests only run on idle desktop clients (Windows or Mac) to avoid disruptions

• Each test checks for issues like latency, jitter, or packet loss—the main causes of poor call quality

• No pop-ups, no sounds, and no user interaction required

This feature begins rolling out in mid-September 2025 and will be automatically enabled for organizations with Teams Premium.

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Real-World Example: When Silent Tests Save the Day

Picture this: your CEO has a high-stakes investor presentation on Monday morning.

On Friday, your IT team runs a round of silent test calls across the office network and discovers that jitter levels on the executive floor are spiking due to outdated router firmware.

Because the test ran silently on idle machines, no one was disrupted. The IT team patches the router that afternoon, and by Monday morning the CEO’s presentation runs flawlessly.

Without that silent test, the issue might not have been discovered until the call dropped mid-meeting—a costly and embarrassing problem.

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Why This Matters for Your Business

As a managed IT and cybersecurity provider, we see this update as a significant advantage for businesses that rely on Teams:

• Detect problems before users notice them

• Reduce help desk tickets related to poor call quality

• Keep employees productive with background-only testing

• Access better performance data for troubleshooting and optimization

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What You Should Know

While powerful, there are a few important details:

• A Teams Premium license is required for this feature

• It only works on idle desktop clients (not mobile or active devices)

• Silent tests still use some bandwidth, so monitor usage in low-bandwidth environments

• No user data or recordings are captured, keeping privacy protected

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How Novatech Helps You Take Advantage

Microsoft Teams evolves quickly. At Novatech, we test updates like this in our environment before recommending them to clients—so you only adopt what works best.

We help businesses:

• Decide if Teams Premium is the right fit

• Set up and manage silent test calls correctly

• Monitor performance data and trends

• Align Microsoft features with cybersecurity policies

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Q&A: What Clients Are Asking

Q: Will users know if a test call runs on their device?
A: No. Test calls are silent, run only when idle, and generate no alerts or sounds.

Q: Can I run these test calls on demand?
A: Not exactly. Admins can schedule automated tests through the Teams Admin Center, but on-demand manual tests are not supported yet.

Q: What happens if a test detects an issue?
A: Results appear in the Teams Admin Center. IT can review metrics like packet loss or jitter and take proactive action before problems affect real meetings.

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Final Thought

Technology should empower your team—not slow them down. Microsoft’s silent test calls give IT leaders the tools to ensure smoother communication and fewer disruptions.

If Microsoft Teams is critical to your business, Novatech can help you take full advantage of this update and keep your communications running at peak performance.

Reach out today for a quick consultation—and let’s get ahead of the next issue before it starts.