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Your One Stop for Novatech Support

Solutions

Remote Support

New Device Installation

Have you recently received a new device from Novatech? Click here to schedule time to remotely complete your device setup. 

Learn More Schedule Remote Service

Is your device not working properly? Let’s change that. Request remote service here.

Learn More Pre-Delivery Onboarding

Click here to schedule our pre-delivery discovery call. Here, our experts will gather all environment and network information needed to ensure a smooth delivery process.

Learn More NSight Install

Click here to schedule a call with one of our experts if you are experiencing issues accessing your NSight account or to setup automated meter readings and toner fulfillment.

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Solutions

Operational Support

Pay an Invoice

Looking to pay your invoice online? Click here to pay.

Learn More Meter Readings

Are you looking to submit your monthly meter readings? Click here to access your account.

Learn More Order Supplies

Are you looking to order supplies for your devices? Click here to place your order.

Learn More Request a Technician

Do you need onsite support with your device? Click here to schedule a technician.

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Move, Add, and Change Requests

We seek to make your printer support as simple and intuitive as possible understanding that your printing devices are crucial to your work. The mere thought of moving them might be overwhelming, especially if it’s a first for you. These devices are not just machines, but a significant investment that you’ve made. At Novatech, we genuinely care about ensuring that your devices are handled with the utmost precision and safety.

Whether you’re relocating a device from one building to another or just shifting within the same premises, we’ve got your back. Also, if you’re thinking of integrating a new device into your existing contract, or if you’ve already made a move and just need to keep us posted, we’re here to help. It’s essential for us to have the latest details so that our technicians can promptly assist you, always at the right place.

Wondering when to get in touch with us for a MAC Request? Here’s a quick guide:

  • Move – Whenever you’re shifting a device from one spot to another.
  • Add – When integrating a new device into your existing contract.
  • Change – Already made the move? Just let us know, so we can update our records, ensuring efficient service on all future calls.

To schedule a MAC request please click on the MAC Request Form below.

MAC Request Form

Resource Center and How-to Guides

Here are a few quick links to our self-guiding resource center, your one-stop destination for a wide array of how-to guides and instructions to help you navigate the world of print technology effortlessly. Whether you’re looking to install a new printer driver, configure printer driver defaults, create an address book, set up a device on a network, scan documents to email, or explore various scanning options, our comprehensive library has you covered.

Our resource center provides step-by-step tutorials for leading manufacturers like Canon, Brother, Konica Minolta, Xerox, HP, and Sharp, ensuring that you have access to the most up-to-date and reliable information.

Quick Links:

For a full list of our self guiding resources and how-to guides, visit our learning center.

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Solutions

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Document Solutions