Fax Troubleshooting Guide

Common things to check when your fax function is not working:

1. Look in the back of the copier and make sure the physical cable is plugged in. Typically the port is labelled “Line”. 
2. Power off the copier with the correct switches (sometimes on certain models the power switch is inside the front door where the toner is) and then unplug it for 2 minutes and then reboot and check the fax again.
3. Go to the “Fax” option on your copier and see if there is an “Off hook” button or a button with a picture of a telephone. Press this and it will let you know if there is a current connection and dial tone for the copier fax line. If you do not have that button you can dial your cell phone from the copier like you are sending a fax and see if it dials out and if your phone rings.
4. You can also call the fax line on the copier to see if it picks up and makes the fax dial tone.